Shipping Policy

Every jysex order is packed in plain, unmarked packaging. The shipping label shows only your delivery address and a neutral return address — no brand name, no product description.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays). You will receive a confirmation email once your order ships.

Delivery & Rates

Tracking

A tracking link is emailed to you when your order leaves our warehouse. If tracking has not updated for 7 days, contact us and we will investigate or reship.

Delays & Issues

If a package is lost in transit or arrives damaged, contact us within 30 days of the delivery date shown in tracking and we will make it right — replacement or refund.